Q&A Page – Under Development 常见问题-持续更新中
Q. What is booking process? 我应该如何预订？
- Register. Got to our registration page. We suggest registering with wechat. If not email is also fine.
- Book a room/home. Login and book and pay for the room online.
- Before your visit, check-in online and prebook your main meals and events.
Any issues contact us through our wechat account: wildhomestay or by email through [email protected]
Q. Do you rent rooms or only houses? 我是否可以按房间预订或者需要整栋预订。
A. Both. 我们大多的民宿是需要整栋预订的，除了郑家屋则可按房间预订，4个房间共用一个卫生间。
Q. Can I bring my Dog / Dogs? 我可以携带我的宠物么？
A. Yes, please do but please keep them in the cafe, outside in courtyard or roof top, or stairwell or living rooms. NOT IN THE BEDROOM! Please understand its a nightmare to clean bean bags / carpets etc in the bedrooms from dog hairs. We will work in 2018 to build a kennel/dog area. Actually, its a great place to take your dog for a walk, there are a few dogs in the village as well as cats in some of the homes. 是的，你可以携带宠物，不过请让他们待在阳台，天井，楼梯间或客厅等适合的区域。请不要让它进入卧室。对于床上，沙发上所遗留的狗毛是非常难以清除的。我们也已经计划在2018年内可以增设一个特别的狗狗寄养区域。事实上，我们村落是非常适合带着狗狗散步的，村内也有几条狗狗，有的民宿内还养着猫咪。
Q. How family friendly are the houses and is the area? 是否适合家庭出行？
A. For a mountain area it is family friendly as there are many activities for families to do outdoors. However, the area and houses are not designed for young children or special needs access. We have a small enclosed play area for young children. 对于山村来说，这里适合家庭出行，有许多家庭成员一起参加的户外活动，但区域或者民宿内并不是特别为非常年幼的儿童设计的，也没有设置特殊人群专用通道。
Q: How to get there? Is there an address location both in Chinese and English.如何前往，是否能提供中英文的地址。
A: Yes, please search Yangcheng on your map. Visit our transport page for full details.
Q: How to drive there from Shanghai / Hangzhou? 上海出发的自驾路线是？
A. Put Sanyang exit of G56 motorway into your GPS and drive there. Then follow our instruction in the “Drive” page. Its basically under 2h to Hangzhou ring road, west on Hangzhou ring road for 30 minutes and 1.5 hours west on the G56. remember to get off the motorway at Sanyang Exit. From there we are 5km up a small windy concrete road. 在您的导航机器内设置G56三阳出口为你的目的地。请参照我们”自驾“页面内的说明。一般情况下2小时左右可以到达杭州绕城高速，杭州绕城往西开30分钟或，再在G56高速往西方向行驶1个半小时就可到达。请务必记得在三阳出口下高速。
Q: Do I need to bring my passport?我需要携带证件或护照么？
A: Yes, you need to bring your passport when you travel anywhere in China. We register you with the police. Please check-in online before you arrive at www.wildhomestay.cn/checkin/. 是的，你在国内任何地方旅行都需要随身携带你的证件。我们需要将你的信息报送给公安部门。请在您入住前进行在线信息登记www.wildhomestay.cn/checkin/
Q: Do you have any places for my driver to stay?你有地方可供我的司机住宿么？
A: There are a few very basic local villagers house which cost from 50-70RMB / night, up to120- 150RMB including 3 meals. Another option is a small hotel 15mins away drive from us, 120RMB/night, no food provided, but a restaurant next to it. 村内有一些非常简易的民宅可供住宿，50-70元人民币每晚，包括三餐的话则为120-150元每天。另外大概15分钟车程的地方有一个小酒店，120元每晚，不包括三餐，附近有小餐馆。
Q: Can you organize local taxi’s for us? 你可以帮我们安排本地的出租车么？
A: Yes, wechat wildhomestay and we can do so. They normally take 20 minutes to arrive and are simple local mini vans. 是的，请发送微信给我们，我们可为您安排，一般20分钟左右抵达，车型则是本地的简易小面包车。
物品携带 What To Bring
Q. What are the important things to bring 需要携带的必需物品
A. Various things including 物品包括但不限于:
- Yourself and family / friends 你本人以及你的家人朋友
- Your passports 你的护照或身份证件
- Your phone to make payments 你的手机用于支付
- Some cash in case wifi and internet is out 少量的现金
- Your activity gear 运动衣物
- Some bug spray (we have extra if needed) 防虫喷雾（我们也有供应）
- Some sun cream 防晒用品
- Any special meds or food. 特殊的药物或者食品
Q. What do you suggest to bring? 建议同时携带的物品
A. Some or all of the following 物品包括但不限于:
- Ipad or computer if you want to watch a film or something. 电脑或平板，如果你有时会想要使用或者用于观看视频
- A good book 一本好书
- Sun glasses & hat 太阳镜&太阳帽
- Long hiking socks or running trousers. The tall grasses can cut up your lower legs on some of the trails so bring trousers, leggings or running pants. 徒步长袜或长裤。一些高的草可能会割到你的小腿，也有一些会划到裤袜等。
- Shoes with good tread on them as the steep paths can get slippery. 适合的防滑鞋子，有些路径和台阶会湿滑。
- Bike – we have a few lenders. 自行车-我们也有一些可租用
- Camera / Drone 相机/无人机
- Family Games 家庭游戏
Q. Do I need to bring linen, towels, soap etc 我需要携带床上用品，毛巾肥皂么？
A. No, we provide it and its clean and fresh! Each house also has drinking water in bottles which you can fill up in the cafe. 不需要，我们提供干净的产品和毛巾，每个房间也会的饮水瓶内也提供干净的饮用水，你可以携带瓶子至我们的餐饮区取水。
Q. What is the situation with Drinking Water / Do I need to bring it? 饮水用的情况，我需要自己准备么？
A No, we provide free drinking water for all guests in the houses and in the cafe. Its local water filtered through XiaoMi filters. We also have sterile bottle water for sale but discourage its use due to plastic waste. 我们提供免费的饮用水。是本地的山泉水，并通过我们自己的小米饮用水过滤器。我们店内也有瓶装水出售，但基于环保的理念，我们还是不建议购买。
入住注意事项 During Your Homestay
Q. I’ve run out of something – what to do 我缺少某些物品时应该如何做:
A. Wechat wildhomestay and we can let you know if we have stock or if and where you can get locally. Each house has a small box with bulbs, bug spray, electric bug killer tennis racket 🙂 for house items. 发送微信给我们，我们可以查看是否我们有库存，或者有些物品可以在当地购买到。每个房内都设有一个小盒子，内置了灯泡，防虫喷雾，电蚊拍等（供房内使用）
Q. Can I smoke in homes? 我可以再室内吸烟么?
A. Nope, safety first – you’re in a wood house. 我们所有的房间都是无烟房，也是基于木质结构房屋的安全考虑，
Q. Can I eat meals in the homes? 我可以在房间内进餐么?
A. Nope, but you can eat them on your balcony, terrace or roof. Please don’t eat or cook in your homes. 抱歉不行，但你可以在室外阳台，屋顶露台等区域就餐。请不要在室内烹饪或就餐。
Q. What happens if the electricity goes off? 如果停电了怎么办?
A. This happens very occasionally and we have no generators so we all have to live with it. Normally the government will inform us of this beforehand or its during a very big storm. Normally it will be fixed within 3 hours. Houses have emergency lighting and flash lights. 在小山村，这样的情况还是会时有发生的，我们也没有备用的发电机组。一般情况下政府部门会提前告知我们停电的时间，如遇大的暴雨会发生临时停电的情况，一般在3小时内会修复，房内也设置了应急灯和手电筒。
Q: What happens if I don’t book a meal 24h before. 如果我没有在24小时前预订餐食？
A: We will see what we can do and offer dumplings and noodles all day. If that does not work we can organize a taxi or you can drive to a local restaurant in Sanyang. 我们可以提供饺子和面，或帮你联系出租车去镇上就餐。
Q: Can I cook myself. 我可以使用厨房自己烹饪么。
A: We have one kitchen in the Hill House you can use if you book the hill house. You can also BBQ yourself in the designated areas. If the main kitchen is not busy you can also use that. Please contact us about that before your visit. 山景楼自带厨房，如果你预定了此房间则可以使用厨房进行烹饪。你也可以再特定的区域内进行烧烤。如果我们的主厨房不是很忙的情况你也可以使用。如果需要使用厨房，请务必在入住前联系我方确认。
Q: Is there a local market I can buy my own food. 本地是否有市场可以自行购买食物。
A: Yes there is one in Sanyang Town 15 minutes away. We suggest you buy food between 7 and 9am when their fresh stock is there. A few supermarkets and tiny butcher and fresh veg shops.是的，三阳镇有菜市场，大概15分钟车程。我们建议你在上午7点至9点前往，这个时间段内市场内的食材都相对比较新鲜。有几个超市，还有一些新鲜蔬菜摊。
Q: Can I get a very early breakfast.? 清晨较早的时段可以提供早餐么?
A: Sorry we can only offer breakfast from 730 onwards. Keep some breakfast in your House fridge and get some on your way in the towns and villages. 很抱歉我们通常在早上7点半开始早餐供应。你可以选购一些食物放在房间内冰箱内作为早餐。
Q: What time does the cafe open? 餐饮区几点开放?
A: Approx 7 to 7.30am and closes at 10pm (sometimes later!)一般早上7点至730开始营业，晚上10点结束营业。
Q: Are there other eating options in the area? 附近还有其他三餐选择么？
A: Nothing really in the Village. Your best bet is in Sanyang Town, 15 minutes drive away where there are a few basic restaurants serving local food.在大溪源村内没有什么餐饮店。三阳镇上有一些小餐馆提供本地食物。
Q: Do you have vegetarian or vegan options? 你有素食选择么?
A: Not really yet but we will. We can organize some basic vegan bbq options and dishes. Please contact well beforehand.目前没有真正的全素食提供，但未来有逐步推出。我们可以提供少量基本的素食烧烤和素菜。请务必提前跟我们预定。
Q: Can I have BBQ at my own terrace/roof? 我们可以在民宿自带的阳台或者屋顶烧烤么?
A: Yes. At your own terrace, self cooked, or at the communal roof, cooked for you. 是的，可以在自己的屋顶自己动手烧烤，或者其他公共屋顶由我们为您提供服务。
Q: Do I have to pre book the meals? 我需要提前预定餐食么？
A: Yes. To keep our food fresh, all our food are fresh cooked, some vegetable are fresh picked.是的。为了确保我们食材的新鲜，所有食材都是新鲜烹饪，部分蔬菜则是新鲜采购的。
Q: Do you offer gluten free food? 你们提供不含麸质的食物么？
A: Sorry, I’m afraid we have not gotten around to gluten free meals. We suggest you bring your own food and can use our kitchen to cook. 很抱歉，恐怕我们无法提供完全不含麸质的食物。我们建议你自己携带食材并使用我们的厨房自行烹饪。
Q: What options are there for hiking and can you provide maps and routes? 有哪些徒步的选择，是否提供地图或者线路图？
A: There are 100s of good hiking, walking, and trail running options. From concrete path routes to full on mountain climbing. Don’t go into the nature reserve. We can provide digital maps and route links when you’re there. 有非常多的徒步，散步或者路径跑的选择。从水泥小路到全程山地攀登。请务必不要进入自然保护区区域。当你抵达时我们可以提供电子地图线路连接。
Q: Are there any activities for children? 有适合孩子的活动么？
A: We have a small enclosed play area for young children. There is also the great outdoors and children normally have a great time. Build camps / tree houses / jump into pool (be careful please), go for adventures. We also have some craft items and games for children as well.没有专门设计的儿童游乐设施，但这里有室外大自然区域，大多时候孩子都会玩的非常开心。搭帐篷/树屋/池塘戏水（请务必小心看管），野外田间冒险。我也同时备有一些儿童的游戏。
Q: Any interesting places nearby? 附近有什么好玩的地方？
A: Yes, Many: – need to list this out but many old town and villages and mountains within 1h. 是的，非常多：1小时左右的车程有很多古镇和古村落等。
SheXian 45 mins away by car, historical street; Da Ming mountain, 30 mins away by car, tourist scenic; Jian shan 1 hour away by car 45分钟车程的歙县徽州古城，大明山，开车30分钟车程，还有一些1小时车程的旅游景区。